SHIPPING POLICY
Delivery Areas: Continental U.S.
Shipping Carrier: USPS Ground Advantage
We strive to process all orders within 1-3 business days. Please note that processing times may be longer during peak periods, such as holidays or major sales events.
Once your order has shipped, you will receive an email notification containing your tracking number.
|
SHIPPING METHODS |
SHIPPING TIME |
SHIPPING COSTS |
|
Standard Shipping |
2-6 business days |
$4 USD | Free on orders over $59 USD |
*We do not ship to P.O. boxes.
Delivery times may be extended during peak periods or due to unforeseen circumstances such as severe weather or carrier delays. While we make every effort to ensure timely delivery, we cannot be held responsible for delays or delivery failures resulting from factors beyond our control.
ORDER CONFIRMATION
After placing your order, you will receive a confirmation email detailing your items and shipping information. Please review these details carefully (including country, street number, company name, unit, etc.) and contact us promptly if you notice any inaccuracies. If you do not receive the confirmation email within 24 hours, please check your spam folder before reaching out.
ORDER TRACKING
Once your order is successfully placed, you will receive an Order Confirmation email containing your order details. After your item ships, we will send a Shipment Confirmation email with your order number, carrier information, shipping date and time, order status, and tracking number. You can track your shipment on the carrier’s website using the provided tracking number.
If you encounter any issues with tracking, please email us at info@nowords.art, and we will do our best to assist you.
DELIVERY
Every reasonable precaution is taken to ensure items are delivered safely. If your item is damaged during transit, please email us at info@nowords.art within 3 business days of receiving your order, and include a photo of the damage so we can promptly assess and resolve the matter.
If possible, document any delivery issues (such as damaged, soaked, torn, or bent packages) upon receipt, and report them to the carrier.
CHANGE SHIPPING ADDRESS
Please ensure your shipping address is correct, as we are unable to redirect orders once they have been dispatched.
MISSING ITEMS
If any item is missing from your order, please reach out to us at info@nowords.art, and we will do our best to resolve the issue.
ABOUT TAXES
Sales tax is calculated at checkout based on your shipping address, and rates may vary by location.
PLEASE NOTE
In the event of force majeure, order processing may be delayed. However, we will make every effort to process the order as quickly as possible once conditions improve. Orders will be shipped to the address provided at checkout. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the reshipping cost. For returns not related to item defects, the customer will also be responsible for the return shipping fees.